An ounce of message security; worth a pound of cure
On-Demand Webinar with Telestax and Midori
Yes, chatbots are coming – and they are important but your customers expect choice when interacting with you. Some still prefer voice. Others prefer opting in via self-service. In this on-demand webinar, we explore how you can build sustainable chatbot, voice and messaging applications with InteliWise and RestcommONE. You’ll walk away with communication strategies you can use in your business right away.
Video is quickly becoming a “must have” feature for applications in IoT, security, customer support, remote technician, and social media. The challenge has been the complexity of integrating video features into an application, requiring expertise in WebRTC and low-level APIs. Taking the complexity out of video, Telestax and Dialogic have teamed to enhance the popular RestcommONE mark-up language and visual designer with video capabilities.
Blending text with voice offers the best of both worlds and the importance of SMS in that equation should be great news for Service Providers. But margins continue to shrink. Why? Because Communication Platform as a Service (CPaaS) technology vendors have inserted themselves in-between the Service Provider and the customer, thereby lowering margins on what should be a lucrative opportunity. Further OTT applications are bypassing your network altogether.
Building innovative web-RTC-based communications applications that include messaging, video and/or voice can be technologically challenging – until now. Two leading-edge companies, Telestax and Dialogic, have partnered to tightly integrate their advanced technologies so developers can focus on business logic and not on software infrastructure.