Webinars

Moving From Voice To Text Increases Call Center Closure Rates By Over 200%

If you haven’t enabled SMS within your call or contact center – or are still on the fence, it’s time to reconsider your priorities. IPitimi SMS empowers you to communicate with your customer and preserve the context of the conversation no matter how many interactions you may have.
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Chatbots Are Coming

Chatbots Are Coming

Yes, chatbots are coming – and they are important but your customers expect choice when interacting with you. Some still prefer voice. Others prefer opting in via self-service. In this on-demand webinar,  we explore how you can build sustainable chatbot, voice and messaging applications with InteliWise and RestcommONE. You’ll walk away with communication strategies you can use in your business right away.

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Video-enable Your Applications with Telestax and Dialogic

Video is quickly becoming a “must have” feature for applications in IoT, security, customer support, remote technician, and social media. The challenge has been the complexity of integrating video features into an application, requiring expertise in WebRTC and low-level APIs. Taking the complexity out of video, Telestax and Dialogic have teamed to enhance the popular RestcommONE mark-up language and visual designer with video capabilities.

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Video-enable Your Applications with Telestax and Dialogic
CPaaS Enablement Protects Against Revenue Loss and Margin Erosion

CPaaS Enablement Protects Against Revenue Loss and Margin Erosion

Blending text with voice offers the best of both worlds and the importance of SMS in that equation should be great news for Service Providers. But margins continue to shrink. Why? Because Communication Platform as a Service (CPaaS) technology vendors have inserted themselves in-between the Service Provider and the customer, thereby lowering margins on what should be a lucrative opportunity. Further OTT applications are bypassing your network altogether.

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A PBX Inside A Web Browser – No Hardware Required!

 

What if we told you that small to midsized companies could leverage the same professional PBX capabilities currently being utilized by larger companies – at a fraction of the price? Our speaker, Moshe Maeir, has built this remarkable system and is currently offering it to customers world-wide. Moshe will explain the beauty of fone.do, the decisions he made while building out its functionality and the technology partners he selected. Fone.do was a Best In Show Award winner at ITExpo 2016.

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A PBX inside a web browser – no hardware required

The perfect pair for real-time communications apps – Restcomm and Dialogic Media Server

 

Building innovative web-RTC-based communications applications that include messaging, video and/or voice can be technologically challenging – until now. Two leading-edge companies, Telestax and Dialogic, have partnered to tightly integrate their advanced technologies so developers can focus on business logic and not on software infrastructure.

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