NEWS

7/13/17

 

Telestax Turns Real Time Success into Strong Funding

Real time communications are taking flight, from OTT applications to the contact center and beyond. The reason is simple: we live in a real time world. And in this real time world, developers are licking their chops at the tools available in their sandbox. One such company that provides these tools received an influx of funds in a recent investment round to help further the real time revolution.

 

Telestax, a firm known for real time messaging, voice and video apps, secured $4.7 million in its most recent round of funding. Led by LiveOak Venture Partners, the investment comes on the heels of much success for Telestax, and will help the up-and-comer with market reach and operational support.

“The exceptional team, high-value technology and resulting customer adoption of Telestax’s offerings made this a compelling investment for us,” LiveOak Venture Partners General Partner Krishna Srinivasan said in a news release. “We look forward to helping Telestax with their market and product expansion.”

Read more

To put matters in perspective, the platform is in play with customers like T-mobile, for instance, that is one of more than 170 commercial customers. According to Telestax, it supports nearly a billion calls and 200 million messages on a daily basis…then another 500 million calls and nearly six million messages via the cloud.

 

“The last 12 months have been remarkable for Telestax,” Ivelin Ivanov, Telestax CEO and co-founder, said in the news release. “We launched RestcommONE, our CPaaS enablement platform, and our RestcommONE Marketplace; and today we have added another business partner with strong proven expertise in telecom and infrastructure software.”

 

The future is now. It is no time to rest on laurels; Telestax has taken the real time baton and is running with it. Remember, we live in a real time world, demanding real time communications applications fit to resolve our customer service queries, keep us in touch with friends or bring colleagues together in conference.

 

Do you communicate in real time?

7/11/17

The Strangest Datasets On Data.World | Telestax Raises $4.7M

 

– Staff Writer

7/11/17 @9:27am in Tech

 

THE BIG ONE

 

WillTelestax, an Austin-based company that makes real-time messaging, voice and video apps, has raised a $4.7M funding round that comes on the heels of the launch of the company’s latest communications tool.

 

In late May, the company, which was founded in Palo Alto, Calif. in 2011, launched the RestcommOne Marketplace, which operates on on Telestax’s cornerstone platform. It lets Telestax’s existing service provider customers sell real-time apps that fit into the RestComOne platform they’re already using with their customers. That means you could move a text message conversation to a call and beyond all within the system.

 

Telestax plans to use the new funding announced on Monday to expand operational support and market reach. The $4.7M round was led by Austin’s LiveOak Venture Partners. And it adds to an $809,911 seed-stage round led by Pinnacle Ventures in 2015. [More Here]

 

Read more

MAKING MOVES

 

The Austin Business Journal is reporting that fast-growing logistics startup Arrive Logistics has beefed up its executive team, hiring Blaine Barnett as chief strategy officer and Chelsea Woodhead as executive vice president of people.

Barnett joins Arrive from Illinois-based logistics provider AFN, where he was the company’s president, and Woodhead comes from Austin-based custom sign manufacturer BuildASign.com, where she was its chief people officer. [More Here]

 

NEW MONEY

 

According to a Form D filing this morning, Upswing, an edtech platform that helps colleges and universities retain students through technology, raised $3.73M in equity.

 

IN THE COMMUNITY

 

Tomorrow, the Austin Business Journal is hosting its latest Face 2 Face meetup at Whole Foods HQ. The event will feature a conversation with the Dell Medical School’s Director of Commercialization Mellie Price, an eight-time entrepreneur who helped grow companies such as SoftMatchCapital Factory and Front Gate Ticketsinto successes before becoming an investor and mentor. [More Here]

7/11/17

Austin communications firm Telestax brings in $4.7 million for growth

 

The company will use the money to accelerate product development, grow its operational support team and expand its market reach.

Austin-based communications company Telestax has landed $4.7 million to fund its next stage of growth. LiveOak Venture Partners of Austin was the lead investor in the deal. Founded in 2011, TeleStax previously raised $1.5 million from investors including Pinnacle Partners.

TeleStax offers an open source communications platform for developers, enterprises and communications service providers. The 33-person company will use the money to accelerate product development, grow its operational support team and expand its market reach.

Read more

The company launched its RestcommONE platform six years ago, and it now supports 900 million calls per day and 200 million messages per day on premise, plus 500 million calls per week and 5.5 million messages per week in the cloud.

 

Restcomm lets web and mobile developers develop, deploy and scale real-time voice, video and messaging applications and services.

 

TeleStax has more than 170 commercial customers including Avaya, T-Mobile and Unifonic.

 

The company recently debuted its RestCommOne Marketplace, which lets service providers offer real-time applications and solutions.

 

Krishna Srinivasan, general partner at LiveOak, said the company’s “exceptional team, high-value technology and resulting customer adoption of Telestax’s offerings made this a compelling investment for us.”

7/10/17

Telestax reels in $4.7 mln

 

Austin, Texas-based Telestax, a provider of real-time communications, has raised $4.7 million in funding. LiveOak Venture Partners led the round.

 

7/10/17

Austin telecommunications startup brings in $4.7 million in VC funding

 

LiveOak Venture Partners, an Austin-based venture capital firm, led the series A round of funding.

7/10/17

Telestax Raises $4.7m in Funding

 

Telestax, an Austin, TX-based provider of a real-time communications platform, raised $4.7m in funding.

The round was led by LiveOak Venture Partners.

 

The company intends to use the funds to accelerate product capabilities, grow the operational support team and expand market reach.

 

Led by Ivelin Ivanov, CEO and co-founder, Telestax provides RestcommONE, a WebRTC platform for building enterprise class real-time messaging, voice and video applications. It supports cloud, on premise and hybrid deployment configurations.
Launched in 2011, the RestcommONE platform today supports 900 million calls per day and 200 million messages per day on premise, and 500 million calls per week and 5.5 million messages per week in the cloud.

Read more

RestcommONE Marketplace connects these new Omnichannel applications with RestcommONE CPaaS-enabled (Communications Platform as a Service) service providers and increases the revenue opportunity for both.

 

Telestax has over 170 commercial customers on every continent, including Avaya, MetTel, Ping An Bank, T-Mobile, Unifonic and NTT-AT.

7/10/17

 

Telestax Gets $4.7M In Funding Round

 

Austin-based Telestax, a provider of a real-time messaging, voice, and video platform for the enterprise, has raised $4.7M in a venture funding round, the company said this morning. The round came from LiveOak Venture Partners. Telestax said the new funding will go to accelerate product capabilities, grow the operational support team and expand market reach. Telestax is led by CEO and co-founder Ivelin Ivanov. The company previously raised funding from Pinnacle Ventures.

7/10/17

 

Austin Communications App Company Secures $4.7M Round with Local VCs

 

Telestax, an Austin-based company that makes real-time messaging, voice and video apps, has raised a $4.7 million funding round that comes on the heels of the launch of the company’s latest communications tool.

 

In late May, the company, which was founded in Palo Alto, Calif. in 2011, launched the RestcommOne Marketplace, which operates on on Telestax’s cornerstone platform. It lets Telestax’s existing service provider customers sell real-time apps that fit into the RestComOne platform they’re already using with their customers. That means you could move a text message conversation to a call and beyond all within the system.

 

Telestax plans to use the new funding announced on Monday to expand operational support and market reach. The $4.7 million round was led by Austin’s LiveOak Venture Partners. And it adds to an $809,911 seed-stage round led by Pinnacle Ventures in 2015.

Read more

“The exceptional team, high-value technology and resulting customer adoption of Telestax’s offerings made this a compelling investment for us,” LiveOak Venture Partners General Partner Krishna Srinivasan said in a news release. “We look forward to helping Telestax with their market and product expansion.”

 

The company already has a massive user base and 170-plus commercial customers, including T-Mobile. It says its platform supports 900 million calls and 200 million messages per day on premise. Another 500 million callas and 5.5 million messages come through the cloud.

 

“The last 12 months have been remarkable for Telestax,” Ivelin Ivanov, Telestax CEO and co-founder, said in the news release. “We launched RestcommONE, our CPaaS enablement platform, and our RestcommONE Marketplace; and today we have added another business partner with strong proven expertise in telecom and infrastructure software.”

7/10/17

Roundup: LiveOak, Memorial Hermann, AT&T, March Capital, & DigniCap

 

Let’s catch up on the latest innovation news from Xconomy Texas.

 

LiveOak Venture Partners announced today it has led a $4.7 million funding round for Telestax, which makes a technology that combines traditional telecommunications with new business apps in order to provide real-time communications tools that can scale. Telestax supports 900 million calls and 200 million messages per day, respectively, onsite, and 500 million calls and 5.5 million messages per week, respectively, on the cloud, the company said. Telestax has more than 170 commercial customers, including companies such as T-Mobile and NTT-AT, it added.

Read more

—Memorial Hermann Hospital in Houston announced Thursday that Charles “Chuck” Stokes has been appointed president and CEO to replace Benjamin Chu, who departed last month. Stokes is a longtime executive at the hospital, and most recently served as interim president and CEO and chief operating officer. As the COO, Stokes was responsible for overseeing the hospital system’s 17 hospitals, more than 200 outpatient clinics, and 25,000 employees and 5,500 affiliated physicians.

 

—AT&T announced it plans to invest up to $200 million in a venture capital fund to invest in startups developing “connected” technologies. The telecom giant, which is based in Dallas, is pairing up with Coral Group, a Minnesota venture group, which will help AT&T source the investments, AT&T said in a press release. The fund will invest in technologies that run on the Open Network Automation Platform or ONAP, which is the combination of two open-source platforms. “We look forward to collaborating with Coral and other [Communications Industry Platform] members to find—and even create—startup companies to build disruptive technologies,” Andre Fuetsch, chief technology officer and president of AT&T Labs, said in the press release.

 

—California venture capital firm March Capital Partners is opening an Austin office, the Austin American-Statesman reported. Jim Armstrong, a partner in the Santa Monica, CA-based firm, will spend a week a month in Austin looking for startups in need of expansion-stage capital. And it turns out that Armstrong is somewhat familiar with Austin’s tech scene: he was with Austin Ventures for three years in the late-1990s.

 

—The US Food and Drug Administration has cleared the use of cooling cap DigniCap for use in chemotherapy. The device is used to reduce hair loss during cancer treatments. DigniCap is the first such cap cleared by the agency for use in cancer patients with solid tumors, according to an FDA press release. The FDA granted marketing authorization for the cap to be used by patients with breast cancer in 2015. DigniCap is made by Dignitana, a Swedish medtech firm with US headquarters in Dallas.

6/30/17

 

RESTCONN VENDOR SHOWCASE: Go to the front of the class when you AI enhance your customer SMS and web chat with Lumin.ai technology

In today’s world, most marketing is outbound or interruption marketing. Permission marketing, as explained by Tom Ngo, CEO of Lumin.ai, to Don Witt of The Channel Daily News, a TR publication, occurs when the customer contacts you and has a need or a problem. When the customer does not reach a person directly, they typically reach one of the following:

  • Chatbot
  • SMS Texting
  • Web chat
Read more

With the exception of the chatbot, manpower costs are high, employees do not pay attention to the requests, it takes too long, employees are many times missing the issue which causes frustration for the customer and is a blemish on your company brand.

 

With Lumin.ai AI enhancement, the textual input can be understood as a natural language and can be responded too in the appropriate way, increasing response time, customer sales, and improving the customer experience. This is how permission marketing is implemented – by quickly responding to the customer when the have a need or a problem. Lumin.ai can help companies with large volume text or chat activities.

 

The communication portion of this AI solution has been developed via the Telestax Restcomm technology which is embedded in 80% of the level 1 carriers around the world. The Telestax CPaaS Enablement allows companies to mix and match technology based on price, performance, and capability.  Once selected, the technology can be added to virtually any communication platform in place today allowing companies like Lumin.ai to add their AI solution to those text or web chat applications already installed.

 

Tom provides a very structured discussion about his technology and how he can help companies respond to their customers more efficiently and effectively. He also reviews why the Telestax technology is so easy to use and how it saves time and expense in the development cycle. This is a significant advantage in the implementation of the Lumin.ai solution

 

Lastly, once an application has been developed, it can be placed on the RestcommONE Market Place and sold to other customers or vendors. For carriers and enterprise, Purchasing from the RestcommONE Market Place is an opportunity to basically eliminate new application development and stay current at the same time.

 

For more information go to: http://lumin.ai/ or https://telestax.com/ or https://www.restcomm.com/

6/28/2017

 

RESTCONN VENDOR SHOWCASE: IPitimi enables call centers with SMS resulting in improved customer service, support, and a better customer experience using RestcommONE

June 28, 2017 // Call/Contact Center, Channel Daily News, Don Witt, Podcasts, Press Releases, SR 7-2 podcast

Greg Nielsen, CEO of IPitimi, enthusiastically discusses the new wave of communications with Don Witt of The Channel Daily News, a TR publication. He conveys to the listener how he enhanced his call center experience for his call center customers and their clients by enabling their dial in numbers with SMS. He then channeled the incoming text messages to a separate staff to handle 4 to 5 text messages at a time.

 

Based on current trends, younger people prefer to text and this new call center option is a direct response to that trend.  The result has been improved support and increased business for those taking advantage of the SMS option.

 

Greg Nielsen

There are two great advantages about using the RestcommONE based solution.  As a carrier, you do not have to have control of the DID.  You can enable any number for SMS since it is a separate mode of communication for a number.  This means that you can approach other carrier’s customers and provide SMS texting service to them.

Read more

In the case of IPitimi, they developed the software using RestcommONE and in a short period of time were able to implement the solution.  Since it has been installed at several call centers and has been successful, IPitimi felt that it was time to share the technology with other carriers/enterprise. They places the application in the RestcommONE Market Place.

 

The RestcommONE Market Place is a one-stop-shop for carriers.  Communications capabilities that you may need to offer have already been developed by other carriers and then they have placed their technology in the store for other carriers.  No need to spend the time and dollars on development when it may have already been developed.

 

One of the best features of the technology is that it does not disrupt your current technology, it enhances it.  No need to rip out the old, just add on the new features to your current solution.

 

This is a fun discussion about some of the best new communications capabilities available today. The RestcommONE technology is installed in 80% of the level 1 carriers around the world so you know it is solid and will support your high QoS standards.

 

For more information, go to: http://www.ipitimi.com/ or https://telestax.com/ or https://www.restcomm.com/ or https://apps.restcomm.com/

6/2/17

 


RESTCONN SPECIAL FEATURE: Carriers need to move into the next level of communications to provide users the service they are requesting and to participate in the Over-The-Top (OTT) revenue model before it is too late.

 

June 2, 2017 // Channel Daily News, Don Witt, Podcasts, Press Releases

 

Amit BhayaniAmit Bhayani, Co-Founder of Telestax, provides insight on the current state of communications and what carriers need to do in the near future to Don Witt of The Channel Daily News, a TR publication.

The channels and the revenue models are changing and carriers need to adapt to those changes quickly. It is hard for carriers to realize just how much the OTT applications are leaching from their carrier operation and by how much the OTT applications are reducing the carrier’s Average Revenue Per User. This may be part of the reason carriers are not moving more quickly.

Read more

Except for the large carrier, many carriers may also not know how to move forward because they may be missing one or more of the following:

 

  • The bandwidth in personnel
  • The technical knowledge internally
  • The money
  • The time

 

With the announcement of RestcommONE and the RestcommONE Market Place, carriers are now enabled with an ECO system to move to the next level of communications themselves, push the capability to their enterprise customers, or purchase a solution from the RestcommONE Market Place.

 

RestcommONE is a communications programming enabling technology with an easy to use drag and drop style that allows programmers and non-programmers alike to program in minutes or hours what previously took weeks, months and longer. One of the nice aspects of the technology is that you can mix and match solutions.  One can use SMS with a smart phone and video can also be used, when needed, to provide identity verification. When texting a patient, video can be enabled to provide a visual for the doctor to get a better understanding of the problem. While these are just a couple of examples, the key is that now the operation manager or the marketing manager has the potential to develop and implement communications making the customers experience better.

 

Over the Top applications can also be developed for vertical markets and placed in the RestcommONE Market Place for additional revenue from other carriers.

 

Amit provides some very good insight. It is well worth your listening in on the podcast.

 

For more information, go to: https://telestax.com/ or http://www.restcomm.com/

 

Podcast: Play in new window | Download (Duration: 10:29 — 9.6MB)

 

Subscribe: iTunes | Android | RSS